Frequently Asked Questions

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Returns

Returns
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To start a US return or exchange, please follow the link here.

We allow returns or exchanges up to 14 days after delivery. Returns or exchanges requested after this window cannot be processed. Items must be returned or exchanged in original condition and include the garment with all accessories, original garment tags and poly bag. Exchange items must be returned and received at our warehouse prior to shipment of new goods.

Please note that we will not be able to process a refund or credit if the merchandise is found to be damaged, missing, or shows signs of wear.

Return shipping is complimentary. Shipping costs on the original order (which include taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used. You have the option to refund your order to a gift card and receive a $20 bonus credit.

Return label must be scanned by the carrier within 20 days of item delivery date.

You will receive a refund for the return within 10 business days of arrival at our warehouse.

Items purchased on Final Sale are not eligible for return, exchange, or store credit. No exceptions.

Locate the Order Number on your packing slip, or the Order Number on your Order Confirmation Email, and the email used to make your purchase. Your items must fall under the allotted return policy time of 14 days from delivery.

• Checked out as a guest? Guest Returns
• Checked out under My Account? Login

Select "Order History" and the applicable order. On the Order Details page, click "Create a Return" to start the returns or exchange process.

When you request a return, you will receive a confirmation email with your pre-paid return packing label. If you do not receive an email, please contact us at hello@shopchangeofscenery.com.

Box and ship your return or exchange items using the prepaid label that was sent to your email. Once we receive and inspect the item we will issue your refund or store credit, or send your exchange to you.

Processing times take up to 10 business days.

Let us swap it for another size! Contact us and our fit experts will help you find your perfect size and style. We want you to feel comfortable and sexy in your new styles, which is why our exchanges are easy and free. You’ll be heading off to your Change of Scenery in no time.

Want to exchange your purchase for another item? Follow the steps below:

Go to our Return Portal to begin the process. You will need your Order Number and the zip code you used at checkout.Select the item you want to exchange within the return portal.Once you provide your return reason select "Exchange for something Similar" and pick the size and/or color you would like to exchange the item for.Box and ship your return using the prepaid label that was sent to your email.Once we receive and inspect the item we will send your exchange to you. Processing times will take 5-10 business days.

Returns must be requested within 14 calendar days of the date the items are received. Late returns are not accepted for refund, exchange, or store credit. No exceptions.

Return label must be scanned by the carrier within 20 days of delivery date.

When you request a return, you will receive a confirmation email that our customer service team is reviewing your return. If you do not receive an email, please contact us at hello@shopchangeofscenery.com.

Please ship returns using only the corresponding return label generated through Guest Returns or from your account for the item(s) associated with your original order. Items returned with a return label other than their assigned label or from another order will be subject to a returns processing delay. For questions, or to request to combine multiple returns, please email us at hello@shopchangeofscenery.com.

To check the status of your return, track your return using the tracking number on the return label that was provided to you in the return authorization email. Orders are refunded within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and another email when the refund has been credited. Please allow your bank 3-10 business days to return the funds to your original method of payment. If 10 business days have passed since your return was delivered to our warehouse, please email hello@shopchangeofscenery.com and we’ll be happy to assist further.

If any product in your order has arrived damaged in any way, please contact us to rectify the situation. The customer is responsible for contacting our Customer Service team within 72 hours after the package was delivered to put in a claim for a damaged piece — include your Order Number. 2-3 images and a description of the damage.

If a return is received with a piece that is deemed by our customer service team to be used, worn, or damaged and there was no previous communication that it arrived in anything but perfect condition, we will not be able to process a refund or credit for the product. In this case, the customer is responsible for the cost of the return shipping label and for providing the return shipping label to us.

Where possible, we offer to repair faulty items. If we cannot repair it, and you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if item is deemed faulty and it cannot be repaired or replaced.

Please note that damages as a result of wear and tear are not considered to be faulty.

Our policies only cover purchases made on www.shopchangeofscenery.com

Shipping & Delivery

Shipping & Delivery
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Change of Scenery is pleased to offer free standard ground shipping throughout the continental U.S. on orders of $100+. Orders will be shipped pending product availability from our warehouse in New York.

• Orders totaling less than $100 will incur a $10 shipping fee.
• Please note that ground shipping is estimated 3-7 business days.

We have a few options, so choose what makes sense for you!

Standard
Estimated 3-7 Business days
FREE on orders $100+
$10 ship fee on orders < $100

Local Delivery

Free delivery in the 11050 zip code for orders over $85.

Express - $30
Orders placed on a business day M-F before 12pm EST, delivered within 2 days business days* (excluding Alaska and Hawaii)

*Expedited shipping methods do not deliver on Saturdays or Sundays. Orders placed between 12 pm EST Thursday and 11:59 am EST Friday will be delivered by Tuesday for express shipping. Orders placed between 1 2pm EST Friday and 11:59 am Monday EST will be delivered by Wednesday for 2-day shipping.

For security reasons, online purchases over $500 will require a signature upon delivery.

Orders are processed and delivered on business days Monday through Friday, excluding holidays. A business day is Monday - Friday, 9am - 5pm EST. Please allow 1-2 business days for processing. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend.

Orders placed after 12pm EST will ship the next business day, which may affect the ultimate delivery date.

Orders placed for pre-order items with expedited shipping methods will ship via the selected method once the product becomes available.

Once your order has been shipped, ground shipping is estimated at 3-7 business days. Please note: We do not ship and/or deliver on weekends.

• Orders are shipped from our warehouse in New York and ship via FedEx Ground unless expedited.

• If you need an order shipped in a certain timeframe, need to change your shipping method, or need to make any adjustments on your shipment please email us immediately after placing your order at hello@shopchangeofscenery.com and we will try our best to accommodate you.

• If an order has already shipped, we cannot make any adjustments.

• Change of Scenery cannot be held responsible for unanticipated delays due to inclement weather or other unforeseen transit delays.

* Express orders must be placed before 12pm EST to be sent out within the same business day. Expedited orders placed after 12pm EST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.

Change of Scenery cannot be held responsible for unanticipated delays due to inclement weather or other unforeseen transit and/or carrier delays.

All expedited orders need to be placed before 12pm EST to ship same day. If placed after 12pm EST, the order will ship out the following business day. We do not ship on weekends. Orders placed between 12pm EST Thursday and 11:59 am EST Friday will be delivered by Tuesday for Express shipping. Orders placed between 12pm EST Friday and 11:59 am Monday EST will be delivered by Wednesday for Express shipping.

Orders are shipped with no signature requirement for delivery. To request a signature requirement, please email hello@shopchangeofscenery.com with the Order number on your order confirmation immediately after placing your order and we will do our best to assist, pending the order’s current processing status at the time your request is reviewed.

For security reasons, online purchases over $500 will require a signature upon delivery. Please allow up to 1-2 business days for processing.

Items that display Pre-order on their product page are currently available for purchase, but not yet ready to ship. Please refer to the message on the product page for shipping date estimations. If your order contains a pre-order item, the in-stock items will ship immediately and the preorder items will ship when available.

If you would like us to hold your entire order until all items are available, please email us at hello@shopchangeofscenery.com immediately after placing your order.

If the courier indicates that the package was delivered, there are a few steps we suggest taking. Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

• Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
• Make sure your mail area is secure and leave a note to request that packages not be left unattended.
• Check with your neighbors if they may have mistakenly received or collected your package.

Change of Scenery is not responsible for any lost, missing or stolen packages during transit/delivery that show successful delivery to the order address. Please contact the carrier and file a claim. However, please email us at hello@shopchangeofscenery.com and we will try our best to partner with you and the carrier to locate your package.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".

Orders

Orders
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We do everything we can to fulfill orders quickly. Once an order has been confirmed, we are unable to make any changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.), but, if you email us right away at hello@shopchangeofscenery.com, we will do our best to accommodate you.

For your protection, our team does not have access to your credit card information. This means that we are unable to add anything to your order once it has been placed.

At the time of purchase, the Change of Scenery Site will match other online retailers’ advertised prices. Please email us at hello@shopchangeofscenery.com to verify an eligible match. Our policy requires:

• Price match must be on merchandise of identical style and color.
• The merchandise must be first quality.
• The other retailer's promotions must be visible on their site for verification.
• The other retailer's website must be an authorized distributor of the brand.
• The other retailer's prices must be published in U.S. dollars
• Change of Scenery does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.
• During Change of Scenery promotions, items can be discounted through either a price match or a Change of Scenery promotion, but not a combination of both.

All items displayed are in stock, check the color and size on the product page to find out which color and sizes are available.

Placing an order is not a guarantee of stock availability. Stock is confirmed during the order processing stage and allocated to your order at that time. If we run into any issues fulfilling your order, we will send you an email to let you know.

Payment

Payment
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Payments are processed pending credit card verification submitted during checkout. When your payment has been accepted, you will be emailed an Order Confirmation. Payment methods and billing information cannot be changed after an order is placed. Please note that orders will be billed in full at the point of purchase, regardless of stock availability/pre-order status.

We have digital gift cards available for purchase. Digital gift cards deliver via email and can be printed out. Values begin at $25.

Change of Scenery gift cards are only redeemable on www.shopchangeofscenery.com and can be used towards any purchase. Simply apply your gift card at checkout. If you do not use your entire gift card for your order, you can use it again for a future order. Our gift cards do not expire or diminish in value.

All gift cards are final sale and cannot be returned or exchanged.

Only one payment method can be applied per online order. We are unable to accommodate special requests for multiple payments to be applied toward one order. However, if you would like to apply a Change of Scenery gift card towards your order and it does not cover the full amount, you will have the option of adding another payment method to the balance.

Shopify is our website host, and the host of numerous other online stores. Owned by Shopify, Shop Pay is an online checkout system that small businesses can use to help customers pay faster by automatically remembering and applying their contact and payment information.

If Shopify recognizes your email address when you are in the checkout process, the company may send you a Shop Pay code via email or text message for a faster checkout experience.

You can change your Shop Pay account information and opt out of Shop Pay at any time.

Products & Fit

Products & Fit
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Yes, so your regular size is a great place to start! You may also want to check out our Fit Guide, or reach out to our customer service team for help at hello@shopchangeofscenery.com.

If you are in between sizes, we recommend sizing down in swim. Suits should fit snugly when dry.

Our apparel is meant to fit loose and easy. If you prefer a closer to the body fit, or are between sizes, you should size down.

We are just getting started, and currently offer our full assortment in sizes XS-XL (0-14). We are serious about fit and it takes time to ensure our fit is perfect across all sizes. As we continue to perfect our fit, we plan to gradually roll out certain styles in additional sizes. Our goal is to deliver a collection that makes all women look great and feel confident.

All our swim tops and one-piece suits have removeable bust pads. Please reference each unique product page for style details.

Removable pads give you the option of removing them if you don’t need them. Most of our customers like them because it gives the bust an extra lift and provides a little extra coverage (especially when the suit is wet). But we know that some women don’t need them or simply don’t like them -- that’s the beauty of the removable pads! You can choose to wear them or not.

Our luxurious Repreve® recycled nylon swimsuit fabric offers inherent UPF 50+ protection and is third party clinically tested to block 99% of the sun’s UVA and UVB sun rays.

UPF stands for ultraviolet protection factor, and it has to do with a certain fabric’s ability to block out both UVB and UVA ultraviolet sunlight. A UPF swimsuit will offer far more protection from the sun than just a regular swimsuit, and UPF 50+ is the highest sun protection rating for fabrics. Most people don't realize they need protection from harmful UV rays under their clothes and swimwear, too, not just the exposed parts of the skin out in the sun. But if you don’t have a UPF swimsuit, harmful rays can get through the material and to the skin.

Consider sunscreen and UPF+ swimwear as dual lines of defense. We encourage our customers to use the right sunscreen as well, and to use it diligently.

Garment Care

Garment Care
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To keep your Change of Scenery swimsuit in tip top shape, please follow our care instructions detailed on our Garment Care page.

Caring for your swimsuits in the appropriate manner is the best way possible to ensure that it will not deteriorate in an untimely manner. We are unable to assume responsibility for any damages a swimsuit may incur if cared for otherwise.

Change of Scenery is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If any product in your order has arrived damaged in any way, please email hello@shopchangeofscenery.com in order to rectify the situation. The customer is responsible for contacting our Customer Service team within 72 hours after the package was delivered to put in a claim for a damaged piece — include your Order Number, 2-3 images and a description of the damage. If a return is received with a piece that seems used, worn, or damaged and there was no previous communication that it arrived in anything but perfect condition, we will not be able to process a refund or credit for the product. The customer would then need to provide a shipping label for us to send back the piece.

Where possible, we offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to inventory availability. You will receive a refund if the item cannot be repaired or replaced.

Please note that damages as a result of wear and tear are not considered to be faulty.

Our policies only cover purchases made on www.shopchangeofscenery.com.

Stores
Sustainability & Our Materials

Stores
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Currently, our online store is the only place in the world to buy original Change of Scenery swim and apparel product.

We do occasionally host local trunk shows and Pop-Up shops across the US. We recommend both signing up for our email newsletter and following us on Instagram to be notified on these events.

If you are local to Port Washington, NY, please email us to set up an in-person styling appointment at hello@shopchangeofscenery.com.

Sustainability & Our Materials
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We choose to use certified organic cotton fabric for our cotton apparel styles.

Organic cotton is grown without harmful chemicals, leaving the soil, air, and water free from contaminates that cause harm. It uses far less water to grow since organic cotton farmers typically utilize rain far more than irrigation.

Clothes made from organic cotton are also higher quality, softer, and more durable.

Covid-19 Impact
My Account
Contact Us

Covid-19 Impact
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We work hard to get your order to you as soon as possible, but unfortunately, some things are out of our control. Carriers may encounter delays due to Covid-19 and the nationwide online order increase.

We are always here to help. If you have any questions about the status of your order, please reach out to hello@shopchangeofscenery.com.

My Account
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If on a desktop, log into your account and click Log In in the top-right corner of www.shopchangeofscenery.com; if on a mobile phone, click the menu on the top-left corner, then select Account on the bottom of the menu. Enter your login and password.

Orders placed while logged into your account can be managed from My Account. Orders placed as a guest will not be viewable in My Account.

To request a password reset link, click here. If you are not receiving the link to reset your password, you may have previously checked out as a guest and did not set up an account. For further assistance, email hello@shopchangeofscenery.com and we will be happy to troubleshoot your account or send a new account invitation.

Contact Us
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We are looking for fashion-savvy individuals and everyday style icons to join Change of Scenery's Affiliate program. As a member, you will earn a generous commission on all shoppers you refer who make a purchase on www.shopchangeofscenery.com.

Whether you have a fashion blog, email newsletter, robust Instagram following, or fans on Facebook, you can start earning money through the Change of Scenery affiliate program by sharing our collection pieces with your visitors. The program is easy to join and free of charge–and you’ll earn commissions on every sale generated through your platform.

ReturnsExpand All

Shipping & DeliveryExpand All

OrdersExpand All

PaymentExpand All

Products & FitExpand All

Garment CareExpand All

StoresExpand All

Sustainability & Our MaterialsExpand All

Covid-19 ImpactExpand All

My AccountExpand All

Contact UsExpand All